Game Operations Monitoring Specialist

Proactively monitor a selection of online games and related systems required for 24/7 service. Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs. Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner. Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel. Consult, create and maintain process documentation. Carry out quick patch and build deployments, as well as perform routine maintenance tasks. Ensure that all monitoring and maintenance activities are performed in accordance with established procedures and guidelines. Collaborate with other teams to resolve issues and improve overall system performance. Develop and maintain a deep understanding of game and system architecture, as well as relevant technical documentation. Provide expert-level support to game development personnel, ensuring that all issues are resolved in a timely and efficient manner. Maintain accurate and detailed records of all monitoring and maintenance activities, as well as any issues or incidents that may arise. Ensure that all documentation is up-to-date and accurate, and that all procedures are followed correctly.