Game Customer Service Contractor (Part-Time)

Job Responsibilities: 1. Handle escalated tickets from Level 1 CS contractors, primarily responsible for processing non-in-game currency or score editing escalated tickets. To review game knowledge from product development documentation on Confluence, internal knowledge database, GM backend tool queries, and direct communication with dev team to provide clear response instructions to Level 1 CS contractors based on SOPs until the issue is resolved. The quantity and quality of escalated tickets will be monitored and reported regularly. This role requires strong analytical skills, attention to detail, and excellent written and verbal communication skills. Ability to work independently and as part of a team is essential. Must have experience in customer-facing roles or equivalent.