Functional Head: Employee Experience

Purpose of the Role

The Functional Head of Employee Experience is responsible for creating and delivering a positive, seamless, and engaging employee experience across the business for all countries. This role leads a small team and oversees the full employee lifecycle, from onboarding to exits, ensuring employees feel supported, valued, and motivated. The position plays a key role in driving employee retention and engagement while aligning with the company’s strategic objectives.

Key Responsibilities

• Oversee the entire onboarding and offboarding process for both HQ and store employees across all countries, ensuring a professional, engaging, and consistent experience.
• Manage the issuing and administration of uniforms and employee benefits, ensuring efficiency, fairness, and compliance.
• Design, arrange and implement initiatives to build connection, motivation, and pride among employees, driving engagement at every stage of the employee lifecycle.
• Manage the employee engagement channels and assist employees with queries.
• Develop and implement strategies to improve employee retention and support medium to long-term career growth.
• Track and report on key employee experience metrics to evaluate effectiveness and identify areas for enhancement.

Qualifications & Experience

• Relevant tertiary qualification.
• Minimum 5 years’ experience in HR, Employee Engagement, or Employee Experience, with at least 2 years in a management role.
• Experience working across diverse employee groups (HQ and frontline/store-based).
• Experience in Employee Engagement or Employee Experience in multiple African countries is advantageous.

Competencies

• Creative with a positive demeanour.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with a hands-on, solutions-driven approach.
• Ability to design and implement practical employee engagement and retention strategies.
• High attention to detail with strong organisational and project management skills.
• Data-driven mindset with the ability to translate insights into actions.

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