Functional Analyst – ServiceNow IRM (Integrated Risk Management)

Functional Analyst – ServiceNow IRM (Integrated Risk Management) Detailed Job Summary The Functional Analyst for ServiceNow IRM plays a central role in designing, configuring, and enhancing enterprise risk and compliance solutions within the ServiceNow platform. Acting as the bridge between business stakeholders and technical teams, this role ensures that governance, risk, and compliance (GRC) requirements are accurately translated into scalable, user-friendly ServiceNow IRM capabilities. The analyst will work closely with stakeholders to understand their needs and develop solutions that meet those needs. This includes designing and configuring workflows, forms, and reports within the ServiceNow platform. Additionally, the Functional Analyst will collaborate with technical teams to ensure seamless integration of ServiceNow IRM with other enterprise systems. Key responsibilities include: • Designing and configuring ServiceNow IRM workflows, forms, and reports to meet business requirements • Collaborating with stakeholders to understand their needs and develop solutions that meet those needs • Working closely with technical teams to ensure seamless integration of ServiceNow IRM with other enterprise systems • Providing training and support to end-users on the use of ServiceNow IRM capabilities • Staying up-to-date with industry trends, best practices, and new features in the ServiceNow platform. The ideal candidate will have: • Strong understanding of risk management principles and compliance requirements • Experience working with ServiceNow or similar platforms • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Strong analytical and problem-solving skills • Familiarity with IT service management frameworks such as ITIL • Certification in risk management, compliance, or related field is an asset. In return for your expertise, we offer: • Competitive salary and benefits package • Opportunities for professional growth and development • Collaborative and dynamic work environment • Flexible working arrangements to support work-life balance.