Full-time Bellperson

The Bellperson has the first interaction with the Guest as they arrive at the hotel. Therefore they must act as an ambassador of The Fairmont Winnipeg by providing an excellent first impression. Their duties include valet and bell services.

What you will be doing:

• Assists guest with luggage requirements upon arrival and departure.
• Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer.
• To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest's stay.
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting.
• Ensure all vehicle keys are clearly identified and stored in a locked location.
• Provide the guest with detailed parking fees and a clear explanation of valet benefits.
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner.
• Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket.
• When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions.
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner.