Frontoffice Manager (m/w/d)

We are looking for...

We are seeking a front-office personality who will professionally manage our reception at adam&eve Medical. You love welcoming guests, organizing, and ensuring a smooth process. Ideally, you come from the hotel or gastronomy industry and bring high service standards, reliability, and joy in dealing with people.

Your Tasks

• Welcoming and caring for our guests and patients – personally, by phone, and digitally
• Professional time management and organization of check-in and check-out
• Coordination between reception, treatment teams, and management
• Ensuring a smooth process in the front office
• Maintaining and developing processes and standards in the reception area
• Responsibility for maintaining a consistently well-groomed and professional appearance of the front office
• Supporting administrative tasks (e.g., documentation, cash register, data maintenance)

Soft Skills:

• Outstanding service and guest orientation
• Excellent communication skills and confident demeanor
• Empathy and friendly, approachable tone
• High organizational ability and structured work style
• Ability to handle stress and remain calm when dealing with different personalities
• Teamwork and willingness to take responsibility
• Discretion, reliability, and trustworthiness
• Solution-oriented, proactive mindset

Hard Skills:

• Completed training in the hotel industry, gastronomy, retail, or comparable qualification
• Professional experience in reception, at the front desk, in guest services, or customer service
• Familiarity with scheduling and booking systems
• Routine use of phone center, email, and online inquiries
• Basic understanding of workflows in the beauty, medical, or service industry – an advantage
• Very good German language skills in writing and speaking; English language skills desirable
• Familiarity with PC and common office tools

We offer you:

• Work in a modern, high-quality beauty and medical environment in Hamburg
• Clearly defined areas of responsibility in the front office
• Structured onboarding into our brand world, systems, and workflows
• A professional, value-oriented team with high quality standards
• Development opportunities within the company group
• Attractive remuneration package, including employee benefits for treatments and products
• Predictable working hours according to the schedule

This is what your workday will look like:

• You welcome our guests and patients and are their first point of contact.
• You take phone calls and inquiries, coordinate appointments, and keep track of arrivals, ongoing treatments, and follow-up appointments.
• You maintain an overview of the reception area and ensure that everything runs smoothly.
• You work closely with the treatment staff to ensure a seamless process.
• You ensure that the reception area is always well-organized, professional, and inviting.
• You take on administrative tasks such as documentation, cash register, and data maintenance.

Contact Information

adam&eve Beautylounge GmbH / adam&eve Medical GmbH
Hammer Deich 70
20537 Hamburg

Web:

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