Frontline L1 Support Technical Lead

Role – Frontline L1 Support Technical Lead Experience – 10 years – 13 years Location – Chennai Shift – 5.30 PM – 2:30 AM Work Mode: Hybrid (3 days) Job Summary: The Frontline L1 Support Technical Lead will be responsible for leading a team of L1 support engineers, providing technical guidance, and ensuring efficient resolution of critical incidents and service requests. This role requires a blend of strong technical expertise in cloud platforms, automation, and monitoring tools, coupled with proficiency in collaboration and communication skills to drive results. Key Responsibilities: • Provide technical leadership to the L1 support team, ensuring effective incident resolution and service request fulfillment. • Develop and maintain technical documentation, training materials, and knowledge base articles. • Collaborate with cross-functional teams to identify and prioritize process improvements, and implement changes as needed. • Stay up-to-date with industry trends, emerging technologies, and best practices in cloud platforms, automation, and monitoring tools. • Foster a culture of continuous learning, innovation, and improvement within the team. • Ensure compliance with company policies, procedures, and regulatory requirements. • Develop and maintain relationships with stakeholders to drive business outcomes and improve customer satisfaction. • Provide coaching, mentoring, and performance feedback to team members to ensure individual and team growth. • Participate in on-call rotation for after-hours support as needed. • Perform other duties as assigned by management.