Front Office Team Leader

At Novotel Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!

If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous service.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Supervises front cashiers and helps out with accounting problems.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.