Front Office Supervisor - The Wickaninnish Inn

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.
• Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department.