Front Office Supervisor - Soho House Amsterdam

The role We are seeking an experienced and charismatic Front Office Supervisor to lead our reception team and ensure every member and guest is welcomed with the distinctive Soho House warmth. In this role, you will oversee daily front office operations, support the reception team, and act as a key point of contact for both members and internal departments. You’ll bring strong hospitality expertise, exceptional communication skills, and the confidence to handle a fast-paced, high-volume environ… Key Responsibilities * Manage and motivate the reception team, providing guidance, training, and support. * Oversee daily front office operations, ensuring smooth and efficient service. * Handle member and guest inquiries, requests, and complaints, resolving issues effectively. * Maintain a high level of communication with other departments. * Ensure the reception area is organized, presentable, and reflects the Soho House brand standards. * Monitor and manage front office systems and procedures. * Assist with check-in/check-out procedures, reservations, and other administrative tasks. * Uphold and enforce company policies and procedures. * Handle cash and credit card transactions accurately. * Act as a brand ambassador, promoting a positive and welcoming atmosphere. * Ensure accurate and efficient handling of member and guest data. Qualifications * Previous experience as a front office supervisor or similar role. * Excellent communication and interpersonal skills. * Strong leadership and team management abilities. * Exceptional customer service skills. * Ability to remain calm and composed in a fast-paced environment. * Proficiency in Microsoft Office Suite. * Familiarity with hotel management software is a plus. * Ability to work a flexible schedule, including weekends and holidays. Benefits * Soho House discount * Career progression * Paid Time Off * Employee Assistance Programme About Us Soho House was created to bring together a community of people with a shared passion for creativity, and our Houses provide a home for our members to come together, connect, create and celebrate. We aim to make sure our Houses feel like home, so that our members feel comfortable and can enjoy themselves. To make this happen, we need to recruit and support the best people, and offer them the best opportunities to grow. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of gender, sexual orientation, race, ethnicity, religion, age, civil status, or any other basis protected by local law.