Front Office Supervisor (m/w/d)

The legendary Grand Hotel Wien – the first address for luxury, lifestyle, and upscale gastronomy The historic Grand Hotel Wien on the Ringstraße has been one of the most luxurious hotels in Europe since its opening in 1870. Initially as a pilgrimage site for nobility, celebrities, and artists from all over the world sought after, hotel guests appreciate its prominent location right in the heart of Vienna's capital, the Viennese charm, and its timeless elegance. The Eurostars Grand Hotel Wien, part of Barcino Hospitality Group, is looking for a Front Office Supervisor (m/w/d) to join our team. As a representative of the hotel, you will be responsible for ensuring that all guests feel welcome and at ease during their stay with us. Your main tasks will include: • Supervising the front office team and coordinating daily operations; • Providing exceptional customer service and resolving any issues that may arise; • Maintaining a high level of cleanliness and organization in the front office area; • Coordinating with other departments to ensure seamless communication and efficient service delivery; • Participating in training sessions and workshops to stay up-to-date on hotel policies, procedures, and best practices. Requirements: • 3+ years of experience in a similar role or as a team leader; • Excellent communication and leadership skills; • Ability to work effectively in a fast-paced environment; • Strong attention to detail and organizational skills; • Proficiency in MS Office (Word, Excel, Outlook) and hotel management software. What we offer: • Competitive salary and benefits package; • Opportunities for professional growth and development; • A dynamic and supportive work environment; • Recognition and rewards for outstanding performance; • And of course, the chance to be part of a legendary hotel's history. If you are a motivated and experienced Front Office Supervisor looking for a new challenge, please apply with your CV and cover letter. We look forward to hearing from you!