Front Office Supervisor Fulltime/Parttime

You are that person who knows Amsterdam like the back of your hand, and we're not talking about the tourist spots, but the real hidden gems. With your golden tips and hospitality, you have a gigantic impact on the experience and satisfaction of the guests. That big smile on their face is your goal, because that also gives you a big smile!

Family & conviviality
Hotel2Stay is not a large hotel chain, but for that reason feels like you're running a hotel together with your family. A second home and a family you like to spend time with. We go out together, have a lot of fun and have one big common denominator; we like to make others feel good. We enjoy working with and for people. We do that with energy and passion and we believe that representativeness should come first.
At Hotel2Stay we make sure you're never alone. There is always a colleague with whom you work the shift. By the way, those are not night shifts either, lucky you! We are very proud of the nice family atmosphere among the employees and do everything we can to make everyone feel comfortable. Nice team outings, little treats for the holidays and we certainly won't forget your birthday! Will you treat us to cake? :)


Your role
As a Front Office Supervisor, you play an important role within our front office team. You are ready with a smile for all guests, but you are also there for our team.

Whether your guests come to check in, check out or have a question about the city; you help them further.
And our new team members and interns, they can also come to you for everything on shift!

You already hear it; you are a real jack-of-all-trades. In addition to the cooperation with your direct colleagues, you also liaise with other departments and with your time management you ensure that all administrative tasks are completed on time. So with you on board, everything runs smoothly.

In addition, as a Supervisor, you are also responsible for the hotel in the absence of management. For example, on weekends, evenings and early mornings; then you are secretly the boss of our hotel with no less than 157 rooms. No challenge is too great for you, you even get energy from this!


What are you going to do?
● Checking in and out of our hotel guests;
● Inform guests about our hotel facilities and the city of Amsterdam
● Assisting guests with questions & requests
● Various administrative tasks; so that everything runs smoothly within the department.
● You are busy daily with the operation of our hotel, you make sure that everything is ready for the arrival of the new guests;
● Processing the reservation requests that come in through our system;
● Together with the team, surprise the guests and pamper them, of course you go for that fantastic online review!
● You dare to come out from behind the counter, walk with guests, bring something to the room or check if everything in the gym is still neat
● Thinking along with the setting up of new arrangements or other initiatives that take our hotel further
● Dealing with and solving challenges and inconveniences of the hotel guests;
● Optimizing the guest experience and ensuring that every guest has an unforgettable time.
● Leading on shift; in other words, helping, training and directing your colleagues on duty.
● Supervising interns (you have the opportunity to become a certified trainer)
● Supporting the (Assistant) Front Office Manager with work

What do you need?
● Knowledge of Amsterdam;
● Fluent in Dutch and English, both written and spoken;
● You love guest contact and like to get to know our guests well
● You don't shy away from any challenge and (together) always look for the best solutions
● You are very independent, but you like working together
● Passion and love for the hotel industry (experience is not a requirement!)
● Energetic, representative, eager to learn;

● You take on this beautiful challenge with both hands!


Why work with us?
In addition to a nice salary (€2350 - € 2650), 8% holiday pay and 25 vacation days, working for Hotel2Stay
also offers the following advantages;

● Bonuses: €250 if you have not been ill for a whole calendar year and €500 when you have been employed at Hotel2Stay for 5 years;
● Overnight stays: 1 free overnight stay per year in one of our hotels (The James or Hotel2Stay) for yourself or that you can give as a gift;
● Discount for friends and family: 25% discount for friends and family & 30% discount on F&B products from our own food market;
● Travel allowance: for more than 10 km of commuting distance;
● Free parking at your work; Yes, really in Amsterdam!;
● Growth opportunities: You grow with us, only you are at the helm;
● We invest in your growth & development: MEWS training with certificate, annual occupational safety, safety training and language courses;
● Gain experience with our sister: with an overnight stay if you would like;
● Beautiful uniform; from the Penn & Ink brand;
● Flexibility: exchanging shifts with your colleagues in our schedule app;
● Professional photos: You get your own professional business photo by our company photographer that you can use for your own LinkedIn profile;

About us
At Hotel2Stay we create a dynamic workplace where no day is the same. You experience a lot and there is always room for innovation and your own input. We are always looking for people who think along with us. For example, we put together new packages ourselves and we celebrate the birthdays of our guests with a gift. For every employee we have a periodic WOW budget of €50 to create a WOW effect. This budget is free to spend to make guests happy if you are convinced that this will succeed. In addition, we give our employees the opportunity to further develop themselves within the hotel industry. Your enthusiasm and drive determines which steps you take. Hotel2Stay offers various trajectories for this. Even if you have no experience, you can develop from Front Office Employee to Supervisor and from there even to Assistant Front Office Manager. So plenty of opportunities!

Do you want to know more about this vacancy? Please feel free to contact [email protected] without obligation.