Front Office Supervisor, 4* Hotel, Cape Town

Front Office Supervisor, 4* Hotel, Cape Town We are seeking to recruit a professional FRONT OFFICE SUPERVISOR who would be responsible to support the Front Office Manager in supervising the day to day operations inclusive of the Concierge, Switchboard and Guest Services/Front Desk team and to ensure the front office team adheres to all relevant company policies and procedures by ensuring an efficient end to end guest experience in alignment with the company standards. Key Requirements: Recognize and understand the importance of providing exceptional customer service to internal and external customers; Demonstrate a strong understanding of hotel operations, including but not limited to Front Office, Housekeeping, Food and Beverage, and Engineering departments; Possess excellent communication, interpersonal and problem-solving skills; Ability to work effectively in a fast-paced environment with multiple priorities and deadlines; Strong attention to detail and ability to maintain confidentiality; Ability to work flexible hours, including evenings, weekends and holidays as required; High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred; Minimum 3 years of experience in a Front Office supervisory role in a hotel environment; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Familiarity with property management systems and hotel software applications; Ability to speak multiple languages an asset. Benefits: Competitive salary package; Comprehensive medical aid scheme; Generous leave policy including annual leave, sick leave and family responsibility leave; Life insurance cover; Retirement fund contribution; Employee wellness program; Opportunities for career growth and professional development.