Front Office: Senior Administrator

Role Overview: The Front Office Senior Administrator oversees daily Front Office operations, ensuring claims are accurately assessed, documented, and submitted on time. This role provides leadership, coaching, and operational oversight to ensure quality, compliance, and excellent member service. Operational Duties: Team Leadership & Supervision Manage and support Front Office Administrators and Custodians. Assign work, monitor productivity, and ensure SLA compliance. Conduct performance reviews, address concerns, and provide constructive feedback. Ensure effective communication among team members, stakeholders, and management. Foster a positive and inclusive work environment. Develop and maintain processes to improve efficiency, reduce errors, and enhance member satisfaction. Analyze data and metrics to identify trends, areas for improvement, and opportunities for growth. Collaborate with other departments to resolve issues, share best practices, and drive business results. Stay up-to-date with industry developments, regulatory changes, and company initiatives.