Front Office Employee Full-time/Part-time

You are that person who knows Amsterdam like the back of their hand, and we're not talking about the tourist spots, but the real hidden gems. With your golden tips and hospitality, you have a huge impact on the experience and satisfaction of the guests. That big smile on their face is your goal, because that also gives you a big smile!

Family & conviviality
Hotel2Stay is not a large hotel chain, but for that very reason, it feels like you're running a hotel with your family. A second home and a family you like to spend time with. We go out together, have a lot of fun, and have one big common denominator; we like to make others happy. We like to work with and for people. We do this with energy and passion, and we believe that representativeness should come first.
At Hotel2Stay, we ensure that you are never alone. There is always a colleague with whom you work the shift. By the way, those are not night shifts either, lucky you! We are very proud of the pleasant family atmosphere among the employees and do everything we can to make everyone happy. Fun team outings, little treats during the holidays and we certainly won't forget your birthday! Will you treat them to cake? :)

Your role
As a Front Office Employee, you are ready with a smile for all guests. Whether they come to check in, check out or have a question about the city; you help our guests further.
In addition, you are a real hub. You naturally work together with your direct colleagues, but you also liaise with other departments and, with your time management, ensure that all administrative tasks are completed on time. With you on board, everything runs smoothly.


What will you do?
● Checking in and out of our hotel guests;
● Informing guests about our hotel facilities and the city of Amsterdam;
● Assisting guests with questions & requests;
● Various administrative tasks; so that everything within the department runs smoothly;
● You are busy daily with the operation of our hotel, you ensure that everything is ready for the arrival of the new guests;
● Processing reservation requests that come in through our system;
● Surprising guests and pampering them, you naturally go for that fantastic review online!;
● You dare to come out from behind the counter, walk with guests, bring something to the room or check if everything in the gym is still neat;
● Thinking along in setting up new arrangements or other initiatives that take our hotel further;
● Dealing with and solving challenges and inconveniences of hotel guests;
● Optimizing the guest experience and ensuring that every guest has an unforgettable time.


What do you need?
● Knowledge of Amsterdam;
● Fluent in Dutch and English, both written and spoken;
● You love guest contact and like to get to know our guests well;
● You don't shy away from any challenge and always look for the best solutions (together);
● You are very independent but like working together;
● Passion and love for the hotel industry (experience is NOT a requirement!);
● Energetic, representative, eager to learn;

● You embrace this beautiful challenge with both hands!;

Why work with us?
In addition to a nice salary (€2050 - € 2400), 8% holiday pay and 25 vacation days, working for Hotel2Stay also offers the following benefits;

● Bonuses: €250 if you have not been sick for a whole calendar year and €500 when you have been employed at Hotel2Stay for 5 years;
● Overnight stays: 1 free overnight stay per year in one of our hotels (The James or Hotel2Stay) for yourself or that you can give as a gift;
● Discount for friends and family: 25% discount for friends and family & 30% discount on F&B products from our own food market;
● Travel allowance: for distances of more than 10 km;
● Free parking at your work; Yes, really in Amsterdam!;
● Growth opportunities: You grow with us, only you are at the helm;
We invest in your growth & development: MEWS training with certificate, annual occupational health and safety training, safety training and language courses;
● Gain experience with our sister: with an overnight stay if you would like;
● Beautiful uniform; from the brand Penn & Ink;
● Flexibility: exchanging shifts with your colleagues in our schedule app;
● Professional photos: You get your own professional business photo from our company photographer that you can use for your own LinkedIn profile;


About us
At Hotel2Stay, we create a dynamic workplace where no two days are the same. You experience a lot and there is always room for innovation and your own input. We are always looking for people who think along with us. For example, we put together new arrangements ourselves and celebrate the birthdays of our guests with a gift. For every employee, we have a periodic WOW budget of €50 to create a WOW effect. This budget can be spent freely to make guests happy if you are convinced that you will succeed. In addition, we give our employees the opportunity to further develop themselves within the hotel industry. Your enthusiasm and drive determine which steps you take. Hotel2Stay offers various trajectories for this, such as from an internship to a full- or part-time job. Even if you have no experience, you can develop from Front Office Employee to Supervisor and from there even to Assistant Front Office Manager. So plenty of opportunities!

Do you want to know more about this vacancy? Please feel free to contact us without obligation via [email protected].