Front Office Manager

Hourly Wage: $33 - $37.50 per hourEmployment Status: Full-time (40 hours per week)Employment Type: PermanentPlaces of Work: OtagoTFE hotels is one of New Zealand’s leading hospitality establishments. We trade as A by Adina, Adina Hotels, Vibe Hotels, Quincy, Travelodge Hotels, Rendezvous and Collection by TFE Hotels.We are currently recruiting for Front Office Managers to work in Queenstown, Otago.PurposeAs our Front Office Manager, you’re the first port of call for any guest query. You will help resolve any issues that may arise during a guest’s stay, ensuring their experience is memorable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.Key Responsibilities:• Manage the front office team, including supervising staff, setting goals and objectives, and conducting performance reviews.• Ensure all front office operations run smoothly, efficiently, and effectively, including managing room assignments, guest requests, and resolving any issues that may arise during a guest’s stay.• Develop and maintain strong relationships with guests, hotel staff, and other stakeholders to ensure a positive experience for all parties involved.• Stay up-to-date with industry trends, best practices, and new technologies to continuously improve front office operations and services.Key Requirements:• 2+ years of experience in a similar role or hospitality management position• Strong communication and interpersonal skills• Ability to work well under pressure and manage multiple tasks simultaneously• Attention to detail and ability to maintain confidentiality• High school diploma or equivalent required; degree in hospitality, business, or related field preferred• Availability to work varied shifts, including evenings, weekends, and holidays• Willingness to learn and adapt to new technologies and processes• Ability to lift up to 25 kg (55 lbs) occasionally• Ability to stand for long periods of time and move around the hotel as needed• Ability to work in a fast-paced environment with multiple prioritiesBenefits:• Competitive hourly wage range $33 - $37.50 per hour• Ongoing training and development opportunities• Opportunities for career advancement within the company• Comprehensive benefits package, including health insurance, superannuation, and more• Access to employee discounts and perks at TFE hotels’ properties