Front Office Manager (m/w/d)

About us: The Lenkerhof was built over 300 years ago under its own Balmen spring as a spa hotel. On December 13, 2002, a new era began at the Lenkerhof – the youngest 5-star hotel in Switzerland opened after almost two years of renovation work with the basic idea: We want to be excellent, not perfect. In the following years, the hotel and our employees received numerous awards and prizes for top performances, were included in the Relais & Châteaux guide, and have been a member of the Swiss Hotel Association since 2005. Our goal is to provide an unforgettable experience for our guests, with a focus on personalized service, high-quality amenities, and attention to detail. We are looking for a Front Office Manager (m/w/d) who shares our values and can help us achieve this goal. Responsibilities: • Oversee the front office team and ensure smooth operations during peak periods; • Develop and implement strategies to increase guest satisfaction and loyalty; • Manage the hotel's reputation through social media and online platforms; • Collaborate with other departments to ensure seamless communication and coordination; • Provide exceptional customer service and resolve any issues that may arise; • Ensure compliance with company policies, procedures, and regulations. Requirements: • Bachelor's degree in hospitality management or a related field; • At least 3 years of experience in a similar role; • Excellent communication and leadership skills; • Ability to work in a fast-paced environment and prioritize tasks effectively; • Proficiency in MS Office and hotel software systems. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Recognition and rewards for outstanding performance. What we offer: • A unique working environment with a focus on personalized service and attention to detail; • Ongoing training and development opportunities; • A competitive salary and benefits package; • The opportunity to work in a dynamic and growing company.