Front Office Manager (m/w/d)

The reception is your territory.

You are a host, team player, coordinator, and motivator at the same time – with style, humor, and an extra portion of heartiness.

At our place, you are the face of the house – the first impression that stays. You ensure that our guests feel not only welcome but also understood, cared for, and a little like they're at home.

And behind the scenes?

You are the person who pulls the strings: between Housekeeping, Bar, Breakfast crew – and everything else that belongs to it, so our flow remains perfect.

Because:

We love our guests.
We're brave and a little different.
We act passionately and with heart.
We burn for service and quality.

What are we looking for in you?

You lead – and you inspire

• You manage the Front Office and support your team, so it can unfold its full potential.

• You lead cooperatively, motivate, support – and set an example that people want to follow.

• You plan, train, educate, and develop the team further. Quality? Top-notch. Mood? Even better.

You shape – and keep the store running

• You ensure that the process from check-in to check-out runs smoothly, warmly, and efficiently.

• You coordinate all departments – Housekeeping, Bar, Breakfast – and ensure perfect flow.

• You manage complaints and challenges with ease and turn them into Wow experiences.

• Organization, team communication, overview – you've got it all under control.

You host – with heart, humor & style

• You're there for our guests: present, attentive, solution-oriented, and always with your personal touch.

• You receive, recognize, and care for all guests – even those who require special attention.

• You give insider tips for Vienna, organize transfers, support booking – you're their personal city guide.

You're digital & creative

• You keep online reservation platforms in mind.

• You work on social media activities.

• You bring creative ideas for service, processes, and guest experiences – here everyone can contribute!

You get going – when it counts

• You work in shift duty with – where you're needed.

• You support the team operationally and are always present for the guest.

• Administrative tasks, daily summaries, key figures – you handle them structured and reliably.