Front Office Manager (m/f/d) - from September

The Magical Place in Zermatt

Le Mirabeau Resort & SPA****s – The Magical Place in Zermatt

Le Mirabeau Resort & SPA**** Superior is a family-run resort hotel, now in its third generation of the Julen and Reichenbach family, with a total of 87 living units. The hotel is situated in a quieter part of the village and offers a majestic view of the Matterhorn as well as the surrounding Mischabel mountain range.

The rooms and suites are spread across the main building, the Alpin wing, and the Etoile wing opened in 2024 – the latter in a charming French country house style. In addition, serviced apartments are available in the opposite Chalet Antoine.

Culinary Delights – The Art of Living

Our four restaurant concepts combine tradition, modernity, and haute cuisine:

• Veranda – alpine & casual
• L'Epicure – elegant & upscale
• Marie's Deli – charming deli concept
• Le Bar – stylish, cozy, lively

Josef's Wine Lounge invites you to events, wine & dine, and special moments of enjoyment.

Alpine Hideaway Spa – Indoor & Outdoor Pool

Highlights of the spa include several saunas, steam baths, relaxation rooms, and one of Zermatt's largest indoor pools. This is complemented by an outdoor pool with an unobstructed view of the Matterhorn and an inviting whirlpool.

Exclusive treatments such as wine therapy or chocolate massages round off our wellness offerings.

Take a look at our new website:
https://www.hotel-mirabeau.ch/de

Your Opportunity: Front Office Manager (m/f/d)

Are you a passionate host and wish to take responsibility for our Front Office? You lead your team with motivation and professionalism, maintain an overview even in demanding situations, and, together with your team, ensure warm and seamless guest service.

As Front Office Manager, you are the first point of contact for our guests and are responsible for the organization and quality of all front desk operations. With your commitment, you contribute significantly to creating unforgettable guest experiences.

Become part of our international and dynamic team and shape hospitality at the highest level with us.

Employment Type: Full-time

• Creating reservations and maintaining guest master data in Protel PMS (together with the Reservations Manager)
• Independent and efficient handling of all guest correspondence
• Ensuring optimal occupancy and a sales-oriented offering of all hotel services (together with the Reservations Manager)
• Management and maintenance of various sales channels, online distribution systems, and booking tools (together with the Reservations Manager)
• Support and maintenance of contacts with travel agencies, tour operators, and sales partners (together with the Reservations Manager)
• Active additional sales (upselling & cross-selling) and recommendation of our exclusive F&B and wellness offers
• Responsibility for accounts receivable management including invoicing, control of outstanding receivables, and dunning
• Control of accounts payable invoices including reconciliation with delivery notes
• Procurement and management of office and consumables
• Execution of general accounting and administrative tasks
• Technical and operational leadership of a five-person reception team (including meetings and clear communication via Hotelkit)
• Responsibility for a smooth operation during morning and evening shifts, as well as clear task distribution during the night shift
• Close collaboration with all operational departments to ensure a first-class guest experience

• Extensive IT skills (Microsoft Office and a PMS like Opera is a must, Protel PMS would be advantageous)
• Are customer- and sales-oriented and have excellent negotiation skills in speaking and writing in German and English, French is an advantage
• Have a well-groomed host personality that appreciates a working environment in a modern, family-run hotel with international guests
• Have at least 2-3 years of experience at the reception of an upscale hotel

• Flexible working hours with hour tracking via a fingerprint time recording system
• Holiday and rest day regulations according to L-GAV guidelines
• Performance-oriented salary philosophy with a 13th-month salary
• Centrally located, affordable, and furnished staff accommodation (shared apartments, single and double studios) within a 10-minute walk from the hotel, all with Wi-Fi and cable TV - mostly even with a view of the Matterhorn!
• Affordable meal allowance, including meals on days off
• A challenging position in a multilingual, dynamic team and an international clientele
• Employee development through regular training and further education as well as inter-departmental assignments
• Development and advancement opportunities
• Collegial cooperation in a family atmosphere - hotel managed by the 3rd generation of the owner family Julen & Reichenbach
• Use of the swimming pool between 08:00 – 15:00 and fitness room at a special price
• Overnight discounts for family members and colleagues at the hotel
• Discount on the annual pass of the Zermatt Bergbahnen with a local's pass
• Special payments such as birthday money

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