Front Office Manager

Join us as a Front Office Manager in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can: Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life. People Monitor front office personnel to ensure guests receive prompt, cordial and personalized service. Ensure that all front office staff are well-trained, motivated and empowered to provide exceptional customer service. Develop and implement strategies to increase revenue through effective management of room inventory, rates and packages. Analyze sales data and market trends to identify opportunities for growth and improvement. Foster strong relationships with key stakeholders including hotel staff, suppliers and partners. Ensure compliance with company policies, procedures and regulatory requirements. Maintain accurate records and reports as required. Provide support to the hotel’s revenue management team by providing insights on guest behavior and preferences. Stay up-to-date with industry trends and best practices in hospitality and apply this knowledge to continuously improve front office operations.