Front Office Manager Hotel 4* in Cortina

HEAD RECEPTIONIST / FOM 4-star hotel - Cortina D'Ampezzo

Hospitality does not begin when the guest enters the room.

It begins when they cross the threshold of our hotel.

For this reason, we are looking for a Head Receptionist capable of transforming every arrival into a memorable experience, leading the Front Office team with professionalism, enthusiasm, and attention to detail.

Who we are looking for

A person who loves guest contact, knows how to organize reception work, and is a point of reference for their team.

We are looking for a professional who knows how to work methodically, make decisions, manage priorities, and always maintain high service standards.

The main responsibilities

• Coordinate the Front Office team and plan work shifts.
• Ensure impeccable welcome during all stages of the stay.
• Supervise check-ins, check-outs, and room assignments.
• Manage special requests, complaints, and complex situations with autonomy and professionalism.
• Collaborate daily with Housekeeping, Maintenance, Food & Beverage, and Management.
• Monitor service quality and guest satisfaction.
• Oversee the correct application of operational and administrative procedures.
• Support the achievement of sales objectives through upselling and cross-selling activities.
• Train, motivate, and develop reception staff.
• Prepare operational reports and support Management in control activities.

Requirements

• At least 3 years of experience in similar roles at 4 or 5-star leisure hotels.
• Excellent knowledge of Front Office procedures.
• Good knowledge of the main hotel PMS systems.
• Excellent command of the English language; knowledge of German is a preferential qualification.
• Excellent organizational and leadership skills.
• Problem-solving aptitude and customer orientation.
• Flexibility, reliability, and team spirit.

What we offer

• Inclusion in a well-known hotel in Cortina.
• Professional and quality-oriented environment.
• Concrete opportunities for professional growth.
• Continuous training.
• Seasonal contract (double season) with approximately 10 months of coverage.

If you believe that hospitality is much more than a procedure and you wish to lead a team capable of creating memorable experiences for our guests, send us your curriculum vitae.

We will be pleased to meet you.