Front Office Manager

About Us

A charming complex, in the heart of Tuscany, located on a hilltop in Castelnuovo Berardenga, in the province of Siena, immersed in the tranquility of the Tuscan countryside. Fontanelle Estate is the brand of the Bolfo Family, which includes Hotel Le Fontanelle (5 stars), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a location of rare beauty.

Work Location

Castelnuovo Berardenga, Siena, Tuscany

Type

Full-time, on-site.

Role

To cope with the development and new organizational needs for the 2026 season, we are looking for a Front Office Manager with a team spirit, passion, and enthusiasm, oriented towards offering excellent service, with particular attention to detail and guest satisfaction. The candidate, with at least 2 years of experience in luxury hospitality, will coordinate the Front Office team (5/6 people), ensuring high service standards and the satisfaction of an international clientele. Possessing leadership, empathy, and organizational skills, they will work closely with Management to manage and optimize the daily activities of the reception, with full operational responsibility for the department.

Main Responsibilities

• Manage and supervise the Front Office department by coordinating the team and ensuring high service standards
• Oversee all phases of the guest cycle, from pre-arrival to post-stay, ensuring an experience consistent with the positioning of the properties
• Actively intervene in managing the guest experience and guest recovery activities, in an international high-spending context
• Monitor guest satisfaction and analyze feedback
• Supervise check-in, check-out, and guest assistance activities
• Ensure high customer care standards, promptly managing requests and complaints
• Manage the administrative aspects of the department (cash desk, reconciliations and administrative controls, invoicing)
• Monitor and guide key KPIs, including upselling and service quality
• Collaborate with other hotel departments to ensure high standards
• Train, motivate, and develop the team

Requirements

• Consolidated experience in the role in 5-star luxury or upper upscale establishments
• Operational autonomy and strong decision-making ability
• Leadership, results orientation, and attention to detail
• Excellent interpersonal skills and guest orientation
• Excellent management of priorities and problem-solving skills
• Excellent knowledge of Italian and English (a third language is a plus)
• Excellent knowledge of hotel PMS systems (Fidelio Suite8 and Opera are considered a plus)
• Departmental administrative skills
• Car owner

What We Offer

• Inclusion in an international luxury hospitality context
• Stimulating and dynamic work environment
• Opportunities for professional growth and development
• Meals during the work shift
• Accommodation for non-resident employees
• Salary and contract commensurate with experience

Further details will be provided during the interview.

We are committed to ensuring an inclusive and diverse work environment, and we welcome applications from all sectors of the community.

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