Front Office - At Your Service Agent

**Additional Information** **Job Number** 26004884 **Job Category** Rooms & Guest Services Operations **Location** Frasers House a Luxury Collection Hotel Singapore, 80 Middle Road, Singapore, Singapore, 188966 VIEW ON MAP (https://www.google.com/maps?q=Frasers%20House%20a%20Luxury%20Collection%20Hotel%20Singapore,%2080%20Middle%20Road,%20Singapore,%20Singapore,%20188966) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Responsible for all aspects of Telecommunications services within the Hotel to achieve the highest possible guest satisfaction. **PREFERRED QUALIFICATIONS** Education and Experience - Vocational studies in Hotel Administration, Hotel Management or equivalent, with 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience. **CORE WORK ACTIVITIES** + Financial Returns - Bill Call Costs, Assist F&B Department by doing cross-selling to boost Revenue + Records all entries on traffic sheets + Report on logbook daily + Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations + Advises defects on switchboard equipment to Supervisor + Maintains a clean work environment + Maintains detailed knowledge of the Hotel's fire, life and safety system + Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard + Advises defects on switchboard equipment to Instant Service Manager/Supervisor + Maintain Hotel Information + Process all incoming and outgoing calls accurately and courteously + Records and controls accurately wake up calls + Pages guests in co-operation with concerned departments + Assists guests with international calls and directory queries + Refer to guests by name whenever possible + Abides by principles of guest privacy + Handles guests needs or requests and reports complaints to the Telephone Supervisor + Aware of local telephone listings and frequently dialed numbers + Attends to all guest queries and request promptly _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.