IBIS
10 months ago
Front Office Associate
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Company information
- Company
- IBIS
- Location
- India India
- Posted
- 10 months ago
Job description
- Welcome and greet guests upon arrival, providing a warm and professional first impression
- Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and manage reservations using our hotel management system
- Collaborate with other departments to address guest needs and resolve issues effectively
- Process payments and handle cash transactions accurately
- Maintain the cleanliness and organization of the front desk area
- Provide information about hotel services, local attractions, and transportation options
- Assist with administrative tasks, including maintaining the front office logbook and shift reports
- Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety
Required skills
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