Front Office Agent - Innside by Melia Madrid Valdebebas - (Madrid)

At INNSiDE by Meliá Madrid Valdebebas, we reinvent the hotel experience with a lifestyle, modern approach connected to the city. We are looking for people passionate about hospitality, with a proactive attitude and a desire to create memorable experiences for our guests.

If you are a dynamic person with a service vocation and are motivated to work in an international environment, we want to meet you.

?? Your mission

As a Receptionist, you will be the first impression of our hotel and a key piece in the customer experience. Your goal will be to offer a friendly, agile, and personalized service throughout the guest's stay.

?? What will be your responsibilities?

• Efficiently manage check-in and check-out processes
• Attend to and advise guests during their stay
• Manage reservations, special requests, and incidents
• Promote hotel services through upselling and cross-selling
• Coordinate with other departments to ensure an excellent experience
• Ensure compliance with quality and brand standards
• Manage administrative tasks specific to the role

? What are we looking for?

• Degree in Tourism, Hospitality, or similar
• Previous experience in hotel reception
• High level of English; a second language will be valued
• Proficiency with hotel management systems such as Opera
• Excellent communication and customer-oriented skills
• Proactive attitude, problem-solving ability, and teamwork
• Availability to work in rotating shifts