Front Office Agent / Receptionist / Front Desk Staff (m/f/d)

On a site between past and future, two unique hotels face each other, harmonizing perfectly in their differences: The Grand Hotel Straubinger, where much has been moved, and which we want to restore to grace and grandeur. And the Urban Nature in the Badeschloss, as a place that understands itself as a community, to which we want to breathe cosmopolitan vibrancy and new lightness.

The Straubinger is a hotel that has experienced a lot, and precisely because of this, we have the ambition to restore this place, which was once the future, to grace and grandeur.

Do you strive for greatness?
Then the Grand Hotel Straubinger is the right place for you! Polished by the past and high-profile personalities, the Straubinger always aims for the highest. With the greatest care and a heart for details, we look after the well-being of our guests in 46 elegant rooms and suites, a high-caliber spa, and exquisite in-house gastronomy.

For our international team in Bad Gastein, we are looking for you as a Front Office Agent / Receptionist / Front Desk Staff (m/f/d).

Employment Type: Full-time

• Professional check-in / check-out and rooming of guests
• Guest service and consultation, and being available for questions
• Acceptance and processing of room reservations
• Transferring phone calls, taking and forwarding messages to other departments
• Responsibility for your own cash register management, currency exchange, and billing
• Shared responsibility for the cleanliness of the workplace and the lobby area
• Carrying out a detailed handover for the next shift
• Routine tasks at the front desk, such as key issuance, hotel safe handling, preparation of group arrivals

• Completed training as a Hotel Specialist (m/f/d) or Hotel Clerk (m/f/d)
• Previous experience in a comparable position and/or several years of professional experience at a reception or front desk
• Interest in working at the front desk with a willingness for further training and development
• Friendly, open-minded personality
• Fluent German and very good English skills (additional foreign languages are an advantage)
• SIHOT knowledge is an advantage

You are more than just a team member – you are part of a community! To ensure you feel completely at home with us as a Front Office Agent / Front Desk Staff (m/f/d), we offer you a working environment with unbeatable advantages:

• Annual position with 14 salaries
• For this position, the collective agreement minimum wage is EUR 2,476.00 gross per month (based on a 42.5-hour week). An overpayment is expressly intended depending on qualifications and professional experience.
• Free meals in the morning, at noon, and in the evening (also on days off) as well as free use of our fitness room
• 26 vacation days per year
• Travel discounts, F&B and SPA discounts in all our hotels, as well as discounts with other partners
• Training and development opportunities within the group of companies in Germany, Austria, and Italy, as well as free support and coaching services for professional and private life via voiio
• Bonuses for shift changes within your own hotel, support in another establishment, for recommendations, and various anniversaries
• Provision of a cozy and inviting studio as a home

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