Front Of House / Duty Manager

Job Purpose To oversee daily lodge operations with a strong focus on guest experience , staff supervision , and smooth front-of-house service , while acting as the on-duty manager in the absence of senior management. Key Responsibilities Guest Experience & FOH Welcome and host guests, ensuring a high-end safari experience Manage guest check-ins, check-outs, and room allocations Handle guest queries, special requests, and complaints professionally Coordinate daily activities (game drives, meals,…) Ensure seamless communication with other departments Maintain accurate records and reports Perform administrative tasks as required Assist in the planning and execution of lodge events and functions Act as a liaison between guests and senior management when necessary. Requirements Strong leadership and organizational skills Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Flexibility and adaptability to changing circumstances High school diploma or equivalent Experience in hospitality, customer service, or related field preferred Certifications or training in first aid, fire safety, and emergency procedures an asset. Benefits Competitive salary package Comprehensive medical insurance Generous leave policy Opportunities for professional growth and development