Front Desk/Agent Turnant - Season 2026 - Borgo Pignano Florence (EN)

Job Description The Front Office Agent i s the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors. MAIN DUTIES AND RESPONSIBILITIES Ensure that all guest preferences noted in the reservation are recorded and honoured. Collaborate with Housekeeping and other departments to ensure that all requests are met. Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise. Maintain a high level of professionalism at all times, ensuring that our hotel's reputation is upheld. Develop strong relationships with guests, anticipating their needs and exceeding their expectations. Participate in training sessions and workshops to stay up-to-date on the latest trends and best practices in hospitality. Work closely with the Front Office Manager to ensure seamless operations and effective communication throughout the hotel. Be flexible and adaptable, willing to take on new challenges and responsibilities as needed.