Front Desk Officer

Maintaining the office front desk and receiving calls on the front desk Database Management – Maintain all the leads in excel format Use scripts provided to inform the clients about product’s features and present their benefits. Calling leads generated from Events, Digital campaigns, Direct calls, showrooms etc. Segregating the leads Assigning the filtered leads to the sales team Follow up on the leads with the sales team Preparing a report on the salient leads and achievements Attending to customers’ inquiries and resolving their issues in a timely manner. Providing excellent customer service and ensuring customer satisfaction. Maintaining accurate records of all interactions and transactions. Utilizing scripts provided to inform clients about product’s features and present their benefits. Utilizing excel format to maintain all the leads. Utilizing scripts provided to inform clients about product’s features and present their benefits. Calling leads generated from Events, Digital campaigns, Direct calls, showrooms etc. Segregating the leads Assigning the filtered leads to the sales team Follow up on the leads with the sales team Preparing a report on the salient leads and achievements Attending to customers’ inquiries and resolving their issues in a timely manner. Providing excellent customer service and ensuring customer satisfaction. Maintaining accurate records of all interactions and transactions.