Front Desk Manager - Splendido Mare a Belmond Hotel Portofino

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form. We are looking for a Front desk manager to join our Front office team. The ideal candidate is passionate about delivering exceptional guest experiences, with a strong focus on attention to detail, a keen sense of hospitality, and a flair for creating memorable moments. The successful candidate will be responsible for leading the Front desk team, ensuring seamless operations, and providing top-notch service to our discerning guests. Key responsibilities include: • Managing the Front desk team, ensuring effective communication, and fostering a positive work environment. • Coordinating with other departments to ensure seamless guest experiences. • Providing exceptional guest service, handling guest requests, and resolving any issues that may arise. • Maintaining accurate records, managing guest information, and ensuring compliance with hotel policies and procedures. • Collaborating with the Front office team to drive revenue growth, optimize room inventory, and enhance the overall guest experience. • Developing and implementing strategies to increase guest satisfaction, loyalty, and retention. • Staying up-to-date with industry trends, best practices, and new technologies to continuously improve operations and guest experiences. • Building strong relationships with guests, colleagues, and external partners to drive business growth and loyalty. • Participating in training and development programs to enhance skills and knowledge. • Maintaining a high level of professionalism, discretion, and confidentiality at all times. • Performing other duties as required to ensure the smooth operation of the Front office department. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we would love to hear from you.