French Speaking Customer Support for Social Media

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities in the digital world. We are currently seeking a French Speaking Customer Support Representative for Social Media. This role is perfect for individuals who are passionate about social media and customer engagement, and who enjoy assisting French-speaking clients through various online platforms.

• Provide exceptional customer support to French-speaking clients via social media channels, including Facebook, Twitter, and Instagram.
• Respond to customer inquiries, comments, and concerns in a timely and professional manner.
• Engage with customers to build relationships and enhance brand loyalty.
• Monitor social media platforms for customer feedback and relevant conversations.
• Collaborate with marketing and communication teams to ensure consistent messaging and service quality.
• Document customer interactions accurately and report on trends and customer feedback for service improvement.
• Stay informed about the latest social media trends and best practices to ensure effective communication.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, particularly through social media platforms.
• Strong communication and interpersonal skills with a focus on customer engagement.
• Familiarity with social media management tools and customer relationship management (CRM) systems.
• Ability to handle multiple tasks simultaneously and maintain high attention to detail.
• Proactive problem-solving skills and the ability to manage customer issues effectively.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package (flight, transfer and hotel)
• Free Greek Lessons, discounts and other perks