French Sales Agent - Barcelona Spain

We are recruiting tech savvy experts to support the users of a world leader company in in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online. As a Technical Support Expert your responsibilities will be: Interact with users via email, phone, and chat Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions. Provide professional and efficient technical support. Document all technical issues and solutions. Meet or exceed team and individual performance targets. Follow communication “scripts” when handling different topics. Identify and escalate priority issues. Research information using available resources. Identify and propose areas for process improvement. Benefits: Competitive salary, training, career progression, relocation support.