Freelancer (m/w/d) in Customer Service - 100% Home-Office within the EU

00100% Remote within the EU (except Germany)
Project start: February – we are looking for 150 new partners!

The hey contact heroes are starting a new, large mobile phone project in the area of Prepaid Customer Service – and therefore we are looking for reliable, motivated Freelancers, who will support us long-term.

If you live within the EU (but not in Germany) and have a desire to work as a professional Customer-Service-Partner with us, then you're exactly right!

Aufgaben

What awaits you:

• Friendly and solution-oriented handling of Inbound Calls around Prepaid, Tariff issues, SIM cards, recharging & technical basic questions.
• Structured processes, clear guidelines and a professional project environment.
• Flexible working hours within the framework of the project – ideal for Freelancers who plan their time themselves.
• Fair remuneration per hour or per productive minute (depending on the project model).
• 100% Remote – you will work from your location within the EU.

Schulungsstart im Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

We offer several training sessions in February and March 2026, each limited to a fixed number of participants. Attention: The trainings will take place 8-10 days during the day with 8 hours.

Qualifikation

What you should bring as a Freelancer:

1. Legal & formal requirements

• Gewerbeanmeldung / Self-employment in an EU country (obligation)
• , to issue invoices correctly to us
• Residence in an EU member state (except Germany)
• Able to issue
• Compliance with
• Self-organized time management and capacity utilization

2. Professional & personal requirements

• First experience in telephone customer service is an advantage
• Professional communication, reliability and high service orientation
• Self-organized work style and high process discipline
• Long-term willingness to project participation

3. Technical requirements

• High-performance and stable internet connection (at least 50 Mbit/s)
• Professional headset, two monitors, webcam
• A quiet, undisturbed workspace in the home office
• Able to safely use our tools & systems

4. Availability

• Reliable participation in all training sessions
• Willingness to shifts within the project opening hours

Benefits

Your benefits:

• Long-term large-scale project with high planning security
• Fair remuneration (hourly or productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Closer exchange and support through our experienced team
• Flexibility in capacity planning – ideal for Freelancers

About us:

The hey contact heroes are an international customer service provider with over 550 colleagues in 17 countries. We have been working successfully with EU Freelancers for years and offer modern, scalable remote processes of high quality.

Bereit für eine professionelle Zusammenarbeit?

Then apply now – we look forward to welcoming you to the project!

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