Freelancer (m/w/d) Customer Service for Payment Providers - 100% Remote within EU

100% Remote within the EU (except Germany)
Project start: February – we are looking for new partners!

The hey contact heroes are seeking Freelancers for a payment provider's customer service.

If you live within the EU (but not in Germany) and have a passion for being a professional Customer-Service-Partner with us, then you're exactly right at our place!

Tasks

What awaits you:

• Friendly and solution-oriented handling of Inbound calls around payment topics.
• Structured processes, clear guidelines, and a professional project environment.
• Flexible working hours within the scope of the project – ideal for Freelancers who plan their time themselves.
• Fair remuneration per hour or per productive minute (depending on the project model).
• 100% Remote – you work from your location within the EU.

Schulungsstart im Februar 2026, secure your spot early!

Qualification

What you should bring as a Freelancer:

1. Legal & formal prerequisites

• Gewerbeanmeldung / Self-employment in an EU country (mandatory)
• , to issue invoices correctly
• Residence in a EU member state (except Germany)
• Able to issue monthly invoices
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Professional & personal requirements

• German language skills at C1 level or higher
• First experience in telephone customer service is beneficial
• Professional communication, reliability, and high service orientation
• Self-employed work style and high process discipline
• Long-term willingness to participate in the project

3. Technical requirements

• High-performance and stable internet connection (at least 50 Mbit/s)
• A quiet, undisturbed workspace at home office
• Able to safely use our tools & systems

Benefits

Your benefits:

• Long-term project with high planning security
• Fair remuneration (hourly or productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Closer exchange and support from our experienced team
• Flexibility in capacity planning – ideal for Freelancers

About us:

The hey contact heroes are an international customer service provider with over 550 colleagues in 17 countries. We have been working successfully with EU Freelancers for years and offer modern, scalable remote processes at high quality.

Ready for a professional collaboration?

Then apply now – we look forward to welcoming you to the project!

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