Freelancer (m/w/d) Customer Service for Payment Provider - 100% Remote within EU

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100% Remote within EU (except Germany)
Project start: February – we are looking for new partners!

The hey contact heroes are seeking freelancers for a payment provider's customer service.

If you live within the EU (but not in Germany) and have a desire to work as a professional customer-service partner with us, then you're exactly right at our place!

What awaits you:

• Friendly and solution-oriented handling of inbound calls around payment topics.
• Structured processes, clear guidelines, and a professional project environment.
• Flexible working hours within the scope of the project – ideal for freelancers who plan their time themselves.
• Fair remuneration per hour or per productive minute (depending on the project model).
• 100% Remote – you work from your location within the EU.
• Schulungsstart in February 2026, secure your spot early

What you should bring as a freelancer:

1. Legal & formal prerequisites

• Business registration / self-employment in an EU country (mandatory)
• A valid value-added tax ID (USt-IDNr.) to issue invoices correctly
• Residence in an EU member state (except Germany)
• Ability to issue monthly invoices
• Self-organization of your working hours and capacities

2. Professional & personal requirements

• German language skills at C1 level or higher
• First experience in telephone customer service is advantageous
• Professional communication, reliability, and high service orientation
• Self-employed work style and high process discipline
• Long-term willingness to participate in the project

3. Technical requirements

• A high-performance and stable internet connection (at least 50 Mbit/s)
• A quiet, undisturbed workspace at home office
• The ability to safely use our tools & systems

Our offer:

• A long-term project with high planning security
• Fair remuneration (hourly or productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Closer exchange and support through our experienced team
• Flexibility in capacity planning – ideal for freelancers

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