Freelancer - Mobile Telephony Customer Service Inbound - EU, outside Germany - 100% Remote

Do you already know the hey contact heroes?

Not yet? Then it's time!

The hey contact heroes stand for real innovations in customer service! We specialize in providing first-class customer service solutions. With over 500 agents, we are in action around the clock and around the globe in 17 countries.

100% Remote - within the EU (excluding: Germany)

The hey contact heroes are launching a new, larger project in the area of prepaid customer service for a large and well-known mobile telephony brand. This is an inbound service.

For this, we are looking for reliable, motivated freelancers within the EU, residing outside of Germany, who will support us long-term in inbound customer service.

If you live and work outside of Germany and want to work remotely as a self-employed freelancer, you've come to the right place.

Your Mission:

• Handling inbound calls regarding prepaid products, tariffs, SIM cards, top-ups, and basic technical inquiries
• Professional project environment with dedicated contact persons
• Flexible working hours within the scope of the project, you decide when you work
• Remuneration per hour or per productive minute (depending on the project model)
• 100% Remote - Work from your location within the EU (except Germany)

Your Profile:

1. Legal & Formal Requirements:

• Self-employment/freelancer status in the respective country of residence
• Residence outside of Germany, but within the EU
• Ability to issue proper invoices in accordance with the legal requirements of your own country to international clients (us)
• Fulfillment of tax obligations in your own country

2. Professional & Personal Requirements:

• German language skills at C1/C2 level
• Experience in telephone customer service is an advantage
• Independent working style & organization
• Long-term interest in project participation

3. Technical Requirements:

• Stable internet connection (at least 50 Mbit/s)
• Headset, two monitors, webcam, and a high-performance PC
• Quiet, undisturbed workspace in the home office (no insight/access for third parties)
• Proficient use of web-based tools

Our Offer:

• Long-term major project with stable workload
• Attractive and fair conditions, depending on the project model
• Personal support from an experienced team
• High flexibility, you plan your assignments independently

Sounds good? Then we look forward to your application!

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