Freelance Luxury Brand Evaluator - Cape Town, South Africa

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. With a network of 170 customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture. Description Are you a premium or luxury brand shopper or fan? If the answer is yes, then this freelance opportunity might be for you! As a Luxury Brand Evaluator, you will be responsible for evaluating the customer experience of various luxury brands across different touchpoints, including retail stores, online platforms, and social media. Your role will involve conducting mystery shopping exercises, gathering feedback from customers, and providing recommendations to improve the overall customer experience. If you have a passion for luxury brands and are looking for a flexible freelance opportunity that allows you to work with some of the world's most prestigious brands, then this could be the perfect fit for you! Requirements: - 2+ years of experience in a related field (e.g., market research, customer service, or marketing) - Strong understanding of luxury brand culture and trends - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Familiarity with mystery shopping exercises and customer feedback gathering methods Benefits: - Opportunity to work with some of the world's most prestigious luxury brands - Flexible freelance schedule that allows you to balance your own projects and commitments - Professional development opportunities through training and mentorship - Competitive compensation package