Freelance IT Support Specialist / IT Technician (m/f/d) - 1st & 2nd Level | Onsite | Rollout

For current and future client projects throughout Germany, we are looking for experienced freelance IT supporters and IT technicians (m/f/d) for various assignments in the areas of End User Support, Workplace IT, and IT Infrastructure.

The projects range from classic 1st and 2nd level support activities through Service Desk and Helpdesk to Onsite Support, Rollouts, Migrations, and Field Service.

Responsibilities

Possible areas of deployment:

• 1st & 2nd Level IT Support
• Service Desk / Helpdesk / User Support
• Onsite Support / Field Service / Workplace Support
• IT, Hardware, and Client Rollouts
• Client and Windows Migrations
• Installation and configuration of PCs, laptops, and mobile devices
  Hardware replacement / Break-Fix / Printer and Peripheral Support
• Software Installation and Software Deployment
• Windows 10/11 and Microsoft 365
• Active Directory / Entra ID / User and Permissions Management
• Intune / SCCM / MECM / Client Management
• Troubleshooting / Ticket Processing / IMAC/D / Floorwalking / Hypercare

Depending on the project, there are both short-term assignments and long-term projects, as well as regional and nationwide deployment opportunities.

Qualifications

Must-Have Qualifications:

• Professional experience in 1st and/or 2nd level IT Support, Helpdesk, Service Desk, Onsite Support, or Field Service
• Good knowledge of Windows/Microsoft environments, hardware, ticket systems, Active Directory / Entra ID, and basic network topics
• Very good German language skills, both written and spoken
• Strong service and communication orientation
• Independent and reliable working style
• Willingness for on-site assignments and project-dependent travel
• Authorization for freelance or self-employed work in Germany

Nice-to-Have:

• Experience with Microsoft 365, Intune, SCCM/MECM, or comparable endpoint management solutions
• Experience with IT rollouts, client migrations, IMAC/D, floorwalking, or hypercare
• Knowledge of ITIL processes and common ITSM systems
• Knowledge of VPN, Citrix, Remote Desktop, and remote support solutions
• Experience in Onsite Support, Field Service, or Workplace Support
• Completed IT training, degree, or comparable qualification

Required Language Skills:

• German – Native / fluent
• English – good to very good knowledge

Benefits

• Attractive and long-term project prospects
• Flexible remote work depending on project requirements
• Direct and transparent communication with Nexgate
• Fast coordination and decision-making processes
• Exciting projects with reputable clients
• Opportunities for follow-up projects and long-term cooperation
• Fair and market-competitive compensation

Sounds interesting?
Then we look forward to receiving your application with your current CV, possible start date, and your desired hourly rate. Upon receipt of your application, we will review your profile and contact you shortly.

Nexgate GmbH
IT Projects | IT Support | Workplace | Field Service | Freelance Specialists

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