Fraud and Payments Analyst

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

As a Payments and Fraud Analyst, you will be part of the Customer Operations team and report to the Payments and Fraud Team Manager. Your role is to carry out daily checks on customer accounts, payments, and activity to identify fraud and financial risk, and to ensure all processes follow regulatory requirements.

This is a hands-on role involving daily monitoring, alerts, reports, and manual checks, as well as close cooperation with the Customer Service team.

Key Responsibilities

• Review customer accounts daily to identify potential fraud, risk, or unusual activity
• Monitor system alerts and reports and take appropriate action
• Process customer payments, deposits, and withdrawals
• Handle and resolve payment-related queries and issues
• Carry out customer registration checks and verify documentation
• Review and validate Know Your Customer (KYC) documents
• Perform anti-money laundering checks and monitoring, including Enhanced Due Diligence when required
• Monitor player and financial activity to reduce fraud and financial risk
• Investigate payment issues
• Work closely with the Customer Service team to support customer queries and account issues
• Escalate high-risk cases and suspicious activity to management
• Support compliance with internal policies and regulatory requirements
• Assist with reporting and ongoing risk monitoring