Founding CSM

About Seapoint Seapoint is building the financial home for European startups and scale-ups. We’re an AI-powered business account that handles everything from payroll and expenses to invoice payments and reporting — all in one place. Founded by Sean Mullaney (former European CIO at Stripe) and a team of alumni from Stripe, Wise, Wayflyer, Nubank and Tide, we’ve just raised $3 million in pre-seed funding led by Frontline Ventures. After nine months of building, we’re now in private beta with dozens of customers and are looking for our first CSM to join the team. What you'll do Be the first point of contact for our customers and make them successful Onboard new customers and ensure they can use our product effectively Become an expert in our product and be able to answer any customer queries Identify and solve customer issues in a timely manner Gather feedback from customers and relay it to the product and engineering teams Proactively identify and address potential churn risks Work closely with the sales and marketing teams to ensure a smooth customer journey What we are looking for 2+ years of experience in a customer-facing role, preferably in a SaaS environment Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work independently and as part of a team A proactive and customer-centric mindset Experience with onboarding and training customers Familiarity with financial products is a plus Benefits Competitive salary Equity options Unlimited vacation Health insurance Opportunity to work with a talented and ambitious team