Forward Deployed Engineer, Manager - London

Full Time Senior

Job description

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About the Role

As a Manager of Forward Deployed Engineering on Notion’s Services team, you will lead a team responsible for the hands-on technical delivery of our most complex customer engagements. Your team will design, build, and deploy production-ready solutions that help enterprise customers integrate Notion as the operating layer for their business.

You will combine people leadership, technical judgment, and customer-facing delivery. You will coach Forward Deployed Engineers through discovery, architecture, implementation, and launch while remaining close enough to the work to guide difficult technical decisions, unblock delivery, and build trust with senior customer stakeholders.

The team’s work includes custom code, production-grade agents and AI workflows using MCP, Agent APIs, and Notion’s automation and execution infrastructure, as well as integrations, data pipelines, enterprise migrations, and complex challenges involving scale, permissions, and governance.

You will help establish how Services delivers complex technical implementations across EMEA. This includes building a high-performing team, improving delivery standards and reusable technical assets, partnering with Sales, Product, CX, and Engineering, and turning lessons from customer deployments into product and platform improvements.

What You'll Achieve

Lead, coach, and develop a team of Forward Deployed Engineers delivering complex enterprise customer engagements across EMEA.
Create a high-performance team environment with clear expectations, strong technical standards, effective feedback, and meaningful career development.
Own the quality and outcomes of engagements from technical discovery and requirements gathering through solution design, implementation, launch, and handover.
Act as a trusted technical and delivery advisor to customer engineering, IT, security, and business leaders, helping them make informed architectural decisions and deepen their use of Notion.
Guide the design, build, and operation of custom agents, integrations, automations, and data pipelines that connect Notion with customers’ systems and workflows.
Oversee large-scale content and data migrations, including discovery, scoping, data modeling, transformation logic, validation, cutover, and post-migration optimization.
Review technical designs and implementation plans, identify delivery risks early, and step in directly when an engagement requires senior technical leadership.
Partner with Sales and Services leaders on qualification, feasibility, scoping, effort estimation, staffing, and delivery planning for strategic opportunities.
Balance customer priorities, team capacity, and technical complexity to make sound staffing and sequencing decisions.
Help define and scale the operating model for Forward Deployed Engineering, including hiring, onboarding, delivery methodologies, quality reviews, documentation, and engineering best practices.

Skills You'll Need to Bring

8+ years of experience in forward deployed engineering, solutions engineering, professional services, customer engineering, software engineering, or a similar hands-on technical role.
2+ years of experience managing, coaching, or leading engineers responsible for customer-facing technical delivery.
A strong track record of hiring, developing, and retaining high-performing technical teams.
Proficiency in at least one programming language such as Java, JavaScript, Node.js, SQL, or Python, with the technical depth to review production-quality code and guide implementation decisions.
Hands-on experience with APIs, integrations, authentication, data transformation, and production systems.
Experience leading technical discovery, assessing feasibility, identifying risks, scoping work, estimating effort, and translating ambiguous requirements into executable plans.
Strong architectural judgment and debugging skills, with the ability to isolate root causes across code, APIs, permissions, integrations, data quality, automation logic, system limits, and customer-specific environments.
Demonstrated success managing multiple complex customer engagements while maintaining quality, team health, and clear stakeholder communication.
Strong written and verbal communication skills, with the ability to influence technical and business audiences from practitioners through executive stakeholders.
A customer- and outcomes-oriented approach, with sound judgment about when to standardize, when to customize, and how to manage tradeoffs.

Nice to Haves

Experience building or scaling a Forward Deployed Engineering, professional services, or customer engineering function in a startup or high-growth environment.
Experience deploying AI agents in complex coding or business workflows.
Experience designing or implementing AI-powered workflows involving MCP, APIs, LLM applications, prompt engineering, retrieval or RAG systems, or workflow orchestration.
Experience with ETL or ELT workflows, schema mapping, validation scripts, and large-scale content or data migration tooling.
Experience partnering with product and engineering teams to influence roadmaps or architectural decisions based on customer implementation needs.
Experience supporting pre-sales and early engagement phases, including technical discovery, migration scoping, feasibility analysis, effort estimation, prototypes, and custom scripts.
Experience establishing technical delivery standards, quality review processes, discovery methodologies, or internal engineering tooling from the ground up.
A strong track record of successful enterprise implementations across multiple industries or regions.

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A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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Required skills

sales engineering it validation documentation java security governance javascript sql data modeling ai qualifications manager python automation prompt engineering software engineering onboarding node.js apis architecture recruiter data migration tooling permissions disability operating model coaching enterprise solutions data quality ai agents mcp technical advisor integrations root cause analysis onsite product pre-sales implementation staffing data pipelines color assistance prototypes requirements gathering verbal communication skills qualification london emea authentication high-performing team people leadership hiring equal opportunity cx stakeholder communication custom scripts programming language written communication skills delivery methodologies technical designs production systems professional services scale ai workflows strategic opportunities pregnancy automations delivery standards data transformation engineering best practices solutions engineering product teams solution design equal opportunity employer customer-oriented approach feasibility analysis feasibility ai-powered workflows scoping discovery roadmaps enterprise implementations executive stakeholders application process delivery planning handover high-growth environment team capacity rag systems workflow orchestration business leaders effort estimation industries launch accommodations united kingdom cutover reasonable accommodations architectural decisions age etl workflows childbirth apply technical decisions customize religion startup environment standardize regions veteran status genetic information quality reviews arbeitnow business workflows customer engagements debugging skills physical disability mental disability sexual orientation customer stakeholders sex race marital status recruiting privacy policy english speaking jobs customer engineering ai fluency product improvements delivery risks platform improvements retrieval systems elt workflows automation logic technical discovery senior technical leadership technical audiences implementation plans intellectually curious forward deployed engineering talented people technical judgment gender identity executable plans tinkering team health customer systems custom agents national origin ancestry local law state law gender expression business audiences custom code technical complexity llm applications production-quality code execution infrastructure criminal histories implementation decisions transformation logic coding workflows customer workflows staffing decisions disabled veterans job application procedures global recruiting privacy policy architectural judgment customer-facing delivery arrest records conviction records related medical conditions customer deployments large-scale migrations federal law customer priorities ai collaborator discriminate legally protected characteristic applicable legally protected characteristic technical assets schema mapping customer-facing technical delivery collaborative workspace production-grade agents agent apis enterprise migrations post-migration optimization sequencing decisions hands-on technical role managing engineers coaching engineers leading engineers hiring technical teams developing technical teams retaining technical teams assessing feasibility identifying risks scoping work estimating effort ambiguous requirements system limits customer-specific environments complex customer engagements outcomes-oriented approach manage tradeoffs validation scripts customer implementation needs early engagement phases migration scoping technical delivery standards discovery methodologies internal engineering tooling core requirement wide range of backgrounds employment decision