Forward-Deployed Engineer (FDE) (m/f/d)

Forward-Deployed Engineers are how Rocket gets into production. You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases.

This is the highest-signal role in the company. You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next. If you’ve admired the FDE model at Palantir: that’s the job, applied to hospitality. You don’t need to be a software engineer — you need deep technical understanding, structured problem-solving, and the presence to own a deployment in front of a customer.

• Deployments, end-to-end. You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage. You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US.
• Enterprise integrations. Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping. Where no clean API exists, you coordinate with our engineering team on RPA and workaround solutions — you own the outcome, engineering owns the code.
• Production problem-solving. When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice.
• Product feedback loop. You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap.

• 3 months: First deployment shipped to production independently; you know our integration stack cold.
• 12 months: You run several customer accounts end-to-end, your deployment playbook is the company standard, and customers ask for you by name.

• 3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering
• Degree in Business Informatics, Computer Science, Engineering — or equivalent proven technical depth from practice
• Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoints, and configure connections (scripting ability in Python/SQL is a plus, not a requirement)
• Structured troubleshooting instinct: you can isolate whether a problem sits in our system, the customer’s system, or the data in between
• Experience working directly with customers or external stakeholders — and enjoying it
• Clear communicator with technical and non-technical audiences, from hotel sales teams to IT departments
• Strong English (B2–C1); [German requirement — confirm]
• Willingness to travel and a valid Schengen visa (or eligibility to obtain one)

Nice to have, not required:

• Hospitality tech background: PMS, CRM, booking, or revenue management systems — or operational hotel experience with strong technical affinity
• Enterprise integration experience (Oracle OPERA Cloud, SIHOT, Salesforce)
• Prior forward-deployed / solutions / implementation consulting roles
• Hands-on scripting ability (Python, SQL) or heavy use of AI coding tools
• Exposure to LLM-based systems, agentic workflows, or RPA

We are the technology company rethinking group and event sales in the hotel industry. What today runs via inbox, Excel, and phone, our platform Rocket turns into a seamless, AI-powered process — from the initial inquiry to the signed contract. European hotel groups are already using it for their group sales.
This means for you: you don't work despite AI, but with it. Anyone who joins us provides feedback that influences product decisions — and eventually understands why one prompt works better than another.
And because we are growing rapidly, many things are still in development. Some answers are honestly, "we're still building that." This is exactly where the opportunity lies: you'll encounter freedom rather than finished structures, and what you build here will bear your signature.

What we offer

• Work with real AI technology at an international level — not as a pilot project, but as a business model.
• Real creative freedom. Your ideas don't go into an idea box, but into the next iteration.
• Short paths to management. Decisions are made in days, not in committee loops.
• Growth that you grow with. We are currently building the next phase of the company — with roles, responsibilities, and perspectives that didn't exist a year ago.
• Main place of work Leipzig with regular office presence and flexible home office share. Hybrid models are lived practice with us, not the exception.
• Unlimited contract, full-time.
• Performance bonuses for demonstrable successes.
• Multi-day team events at locations that are actually fun.

1. Introductory interview — we get to know each other, you learn where we stand and where we are going.
2. Case study or technical study, depending on the role — a real problem from our daily work that we go through together.
3. Interview with your future manager and, depending on the position, with our founders.

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