Forward Deployed Engineer (all genders)

Your mission

You make customer value technically real. The moment a contract is signed, you own the path from raw, undocumented ERP data to the first trustworthy PartsOS planning result. And you get there fast: first real value within five working days of getting access to a customer's data.
You sit with maintenance, spare-parts, and supply-chain teams in real factories, open the SAP export nobody documented, and turn it into a plan they can run. You are the technical half of a two-person team: the Customer Success Manager owns the relationship and the business case; you own the system and the speed. Time-to-Value is your number.

What You’ll Be Working On

Time-to-Value

• First meaningful planning result within five working days of data access. This metric belongs to you.
• You never hand extraction back to the customer as homework: you drive it together, on the call, in one session.

The Data Path, End to End

• Drive extraction from the customer's ERP, then clean, map, validate, and load it reliably and repeatably.
• Build robust transforms that handle 150+ columns, wrong currencies, duplicates, and hidden sheets, flagging every assumption and validating with the customer's system owner instead of guessing.
• Write connectors and idempotent data pipelines in SQL and Python; ship reproducible imports, not throwaway spreadsheets.

Integration Architecture & IT Concept

• Define the export path and cadence, clarify interface ownership, and answer SAP indirect-use, licensing, and security questions before they stall a trial.
• Reason about any industrial ERP's data model where demand, stock, lead times, and BOMs live whether it's SAP, Business Central, proALPHA, or a homegrown system.

Configuration That Reflects Reality

• Translate customer-specific planning requirements such as service levels, lead times, criticality hierarchies and reorder logic into PartsOS configuration.
• The customer's manual judgment stays in charge; the AI augments, it doesn't overrule.

Trust Through Traceability

• Every recommendation traces back to a raw ERP field and coexists cleanly with the customer's existing MRP/disposition logic.
• Nothing unvalidated reaches the customer. You test in staging and catch the data defect before they do.

The Playbook

• Turn one-off integrations into reusable templates that make the next onboarding faster.
• Identify and hand reproducible product gaps to Engineering, clearly separated from implementation issues.

Working With Your CSM

• Every account is a two-person team. The CSM owns the relationship, stakeholders, business case, and conversion; you own the data, the system, and Time-to-Value.
• When the CSM brings the business goal, you translate it into configuration; when you hit a technical blocker, the CSM clears the stakeholder path.
• Clean seams, no overlap: you are never pulled into managing the relationship, and the CSM is never pulled into data prep.

Who We’re Looking For

Must-have

• 3–8 years in a hands-on, customer-facing technical role like solutions engineering, implementation, forward-deployed, or data engineering where you delivered working outcomes, not just specs.
• Strong with SQL and Python for transformation; you can trace a planning output back to a raw ERP export.
• You reason about any industrial ERP's data model rather than knowing one system's screens.
• You solve in the room with customers and own the result; your energy comes from fixing the real problem, not from working a ticket queue.
• Fluent in German and English.

Nice-to-have

• Direct SAP exposure (ECC / S/4HANA, PM or MM) is useful, but not the point: we are not hiring an SAP consultant.
• Microsoft Business Central, proALPHA, or other Mittelstand ERPs.
• REST APIs and scripting to automate recurring data flows.

Not Quite Your Thing?

• You'd rather work tickets and tasks than solve a customer's problem in the room.
• You need fully defined specs and freeze on messy, undocumented data.
• You're a single-ERP specialist who isn't genuinely excited by the customer problem beyond the system.
• You hand data extraction back to the customer and wait.
• You polish forever and can't ship a working-enough first version fast.
• You want to own the customer relationship and the commercials. That's the CSM's lane.

Why You’ll Love This Role

• Ground-floor ownership. You're our first dedicated FDE. You set the standard and build the playbook that lets PartsCloud onboard the next wave of industrial customers in days, not months.
• Your work decides whether customers convert. We're scaling trial customers, and the technical path to value is what determines success. There is no gap between your effort and the outcome.
• Competitive salary package plus meaningful participation in our Virtual Stock Incentive Plan (VSIP), a real upside as we grow.
• On-site in Stuttgart, 4 days/week, with flexible hours. Top equipment (MacBook and whatever you need), WELLPASS, a great office at Bosch Areal in the city centre, and regular team off-sites.

The Tools You’ll Be Using

• PartsOS — our platform; you'll be the deepest technical expert on it
• Customer ERPs — SAP (ECC / S/4HANA), Microsoft Business Central, proALPHA, and others where relevant
• SQL, Python, REST APIs and data exports
• Claude and AI agents — to compress a two-day integration into two hours; you reach for these before doing things the slow way
• HubSpot, Notion, Teamwork, Slack

Ready to Be Part of Something Big?

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