Food & Beverage Attendant

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Embody the distinctive Sofitel Brand Pillars & hold a healthy obsession with connecting our guests with these:

Soul Impact

• French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.
• Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.

Social Impact

• Committed Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.
• Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.
• Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”