FLEET CONTROLLER

Overview:

We are seeking a highly experienced and motivated Fleet Controller to oversee the coordination, scheduling, and operational performance of our large vehicle fleet. The ideal candidate will have a minimum of 5 years of experience managing high-volume fleet operations, thrive under pressure, and possess excellent communication and interpersonal skills to work effectively with both internal teams and external customers.

Key Responsibilities:

• Manage the day-to-day operations of a large and diverse fleet.
• Coordinate vehicle dispatch, scheduling, and routing to ensure efficiency and timeliness.
• Monitor and report on fleet performance, compliance, and utilization.
• Liaise effectively with drivers, operations staff, and management to resolve issues promptly.
• Ensure vehicles are maintained, serviced, and compliant with all legal and safety standards.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Identify areas for process improvement and implement best practices in fleet management.
• Respond to incidents and emergencies as needed, maintaining calm and control under pressure.
• Maintain accurate records of vehicle movements, fuel usage, and operational data.

Key Requirements:

• Minimum 5 years experience in a fleet controller or logistics operations role.
• Proven experience managing a large fleet in a fast-paced, high-pressure environment.
• Strong organizational and problem-solving skills.
• Excellent communication skills both written and verbal.
• Ability to build effective working relationships with all types of people, including drivers, colleagues, and customers.
• Customer-focused with a professional and approachable manner.
• Ability to work long hours, including weekends or evenings, when required.
• Strong understanding of vehicle maintenance, routing software, and fleet compliance standards.
• Proficient in using fleet management systems and Microsoft Office tools.

Desirable:

• Relevant logistics or transport qualification (e.g., Transport Management CPC, Fleet Management Certificate).
• Experience in telematics and route optimization systems.

Familiarity with health & safety regulations in transport