Jivaro
10 months ago
Flagship Store Manager Pacific Fair
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Company information
- Company
- Jivaro
- Location
- Australia, Queensland, Gold Coast Region, Gold Coast Australia
- Posted
- 10 months ago
Job description
Store Manager – Premium Fashion & Streetwear Retailer (Pacific Fair) A leading retailer within the premium streetwear and fashion industry is seeking an experienced and influential Store Manager to oversee operations at their Pacific Fair location. This is a pinnacle leadership opportunity for someone who thrives in a fast-paced, high-volume environment and is passionate about modern retail, customer experience and team development.
The Opportunity
As the Store Manager, you will lead a large, dynamic team and be accountable for delivering exceptional customer experiences, driving strong commercial outcomes, and maintaining operational excellence. You will be the face of the store, responsible for fostering a high-performance culture and ensuring the store reflects the latest in streetwear, lifestyle and fashion trends.
Key Responsibilities Leadership & Team Development
The Opportunity
As the Store Manager, you will lead a large, dynamic team and be accountable for delivering exceptional customer experiences, driving strong commercial outcomes, and maintaining operational excellence. You will be the face of the store, responsible for fostering a high-performance culture and ensuring the store reflects the latest in streetwear, lifestyle and fashion trends.
Key Responsibilities Leadership & Team Development
- Lead, mentor and inspire a high-performing team to achieve sales, service and operational goals.
- Recruit, onboard and develop team members, including succession planning for key roles.
- Build a culture focused on accountability, performance, and ongoing professional development.
- Provide regular coaching, feedback and recognition to support team growth and engagement.
- Oversee all aspects of daily store operations, including opening/closing procedures, compliance, cash handling, and rostering.
- Maintain excellence across stock control, inventory accuracy, shrinkage management, and store presentation.
- Ensure all policies, procedures and safety standards are consistently upheld.
- Drive the store’s financial performance, including sales growth, labour management and profitability.
- Analyse store results to identify opportunities to improve conversion, ATV, UPT and overall customer engagement.
- Implement sales strategies, promotional plans and commercial initiatives to maximise performance.
- Deliver an elevated, memorable customer experience that reflects the retailer’s premium positioning.
- Manage escalations and customer feedback professionally, ensuring positive outcomes.
- Champion a service culture that creates loyal customers and repeat visitation.
- Oversee visual merchandising execution to ensure alignment with seasonal direction and commercial priorities.
- Manage stock flow, replenishment, product launches and back-of-house standards.
- Ensure the store is always optimised for commercial impact and customer engagement.
- Act as the primary leader for the location, contributing to long-term commercial success.
- Monitor market trends and customer behaviours to inform store strategies.
- Implement broader retail initiatives and support the execution of brand-wide directives.
- Drive continuous improvement, innovation and operational efficiency.
- 3–5 years of Store Management experience within fashion, streetwear or high-volume specialty retail.
- Proven success leading large teams and delivering strong commercial results.
- High-level customer experience and service skills.
- Strong operational capability, including stock management and compliance.
- Ability to lead in a fast-paced, constantly evolving retail environment.
- Excellent communication, coaching and organisational skills.
- A genuine passion for fashion, lifestyle and streetwear culture.
- Competitive salary package + performance incentives.
- Opportunity for rapid career growth within a leading national retailer.
- Dynamic, energetic and supportive company culture.
- A fast-paced environment where creativity and initiative are recognised.
Required skills
- leadership
- customer experience
- fashion
- operational excellence
- communication skills
- organisational skills
- store manager
- team development
- product management
- strategic leadership
- visual merchandising
- labour management
- profitability
- customer engagement
- sales growth
- conversion
- atv
- retail environment
- lifestyle
- coaching skills
- passion for fashion
- pacific fair
- business leadership
- service culture
- loyal customers
- premium fashion & streetwear retailer
- streetwear culture
- upt
- repeat visitation
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