First Level Support (m/f/d)

Job Description

This is how you support us

• You are the first point of contact for our customers' technical questions.
• You competently support our customers through telephone support or with the setup of telephony and devices.
• You actively contribute your IT knowledge to the problem-solving of customer connections.
• You continuously and efficiently record and analyze support requests.
• You take care of support requests in the Help Desk / Ticket Tool.
• For larger technical problems, you are the interface to Second Level Support.
• Through your service quality, you actively increase our customers' satisfaction.
• You independently coordinate the communication processes with other interfaces.
• You document support requests in the Help Desk/Ticket Tool, ensure the fastest possible processing of tickets, and, if necessary, issue fault reports.

Qualifications

This is what you bring

• A completed commercial or technical apprenticeship, ideally with professional experience.
• Potentially experience in using ticketing systems.
• Very good German and, ideally, English skills in speaking and writing.
• Furthermore, you are proficient in using common MS Office applications.

Profile

This is what distinguishes you

• You enjoy being in contact with customers and have an independent, structured, and solution-oriented way of working.
• You have an affinity for IT and initial experience in the areas of networks, routers, and internet connections.
• Your strengths include a strong service orientation, and you have very good communication skills with internal and external customers.
• Teamwork as well as trusting and cooperative collaboration with various departments are a matter of course for you.
• You have a personal standard for accuracy and, furthermore, a continuously high willingness to learn.
• You have the desire to acquire technical and cross-functional knowledge and to link it with growing business expertise.
• Responsibility, initiative, and reliability are not foreign words to you.
• You want to actively shape the successful development of our company and develop yourself further in the process.

Last but not least - what we have to offer

This is what you can look forward to at ropa

Our employees should enjoy coming to work every day and feel well looked after within the team and the company. We set this standard for ourselves as an employer. To meet this, we offer our colleagues…

• Permanent employment in a future-proof growth industry
• Attractive remuneration commensurate with experience
• Varied tasks and independent, self-responsible work
• Company subsidies and additional benefits for personal retirement provision, as well as capital-forming benefits
• Flat hierarchies and short decision-making processes
• JobRad bicycle leasing
• Good public transport links and free parking
• Public charging stations directly in front of the building
• Predominantly air-conditioned rooms / workplaces
• Further training opportunities through internal and external training courses
• 30+1 days of annual leave (half a day company holiday on Christmas and New Year's Eve) from the first day of employment
• Employee referral program
• Honest communication and an established positive and open error culture
• Various advancement opportunities and diverse, individual development possibilities
• Treats for breaks and of course water and coffee
• Employee discounts for many products, events, and services
• A highly motivated, industry-experienced, collegial team with a lot of fun at work
• A pleasant working atmosphere with a family-like environment
• Flexibility and solutions if life circumstances change
• Several spectacular parties, as well as regular team and employee events

Contact Person & Contact Options

STILL HAVE QUESTIONS?

Feel free to call us at +49 (0) 7171 104 160.

Please direct applications to Christian Schmid.