Branch Manager (m/f/d)

Since MySpa was founded in 2020, we have successfully opened our first locations, and the next MySpa locations are now ready to get started so that we can continue our success story. In our MySpas we offer a special wellness experience in absolute privacy. In our so-called Wellzones we house everything you need to recover and relax. To ensure the well-being and wellness experience of our guests, we are looking for a Branch Manager for our new team in Frankfurt. Tasks - Together with us and your team at MySpa, you will build a brand that is known throughout Germany and beyond, in organizational, administrative and communicative terms. - You monitor compliance with our operational guidelines and quality standards. - You work together with your regional manager and Regional HR. - You will personally look after our guests throughout their entire stay: from check-in to escorting them to the Wellzone. - You act as a role model and embody customer service as well as the company philosophy. - Together with HR, you are jointly responsible for recruiting and the entire hiring and onboarding process. - You create staff deployment plans and ensure that operations run smoothly, including in special cases. - You will prepare food and drinks (snacks & finger food) and serve them via the pass-through into the Wellzone. - You will prepare bathrobes and towels. - You keep an eye on inventory levels, place orders in good time and carry out regular stocktakes. - Collaboration with our Technical Coordinator to ensure a smooth and relaxing stay at all times. - You train the branch staff through training, coaching, development and motivation measures in order to support them in the best possible way. - You think in terms of solutions and develop improvements together with the team. Qualifications You are: - an organizational talent who brings a high willingness to perform, an efficient way of working and entrepreneurial thinking - able to take on personnel responsibility and lead a team, as well as work as a full member of it - customer-, solution- and service-oriented, and already bring (management) experience in the service sector - both punctual and reliable as well as flexible and hardworking - someone for whom cleanliness and hygiene are a matter of course - ambitious and interested in the topics of wellness and spa Benefits You receive: - an attractive salary package - comprehensive onboarding and support from all departments - a family-like team - a relaxed yet professional working atmosphere - uncomplicated, direct communication at eye level, career opportunities and individual further training opportunities - regular development and feedback meetings Become part of our team as Branch Manager (m/f/d) starting immediately and help us create unique wellness experiences in Frankfurt. Enjoy an inspiring work environment and exciting challenges!