Field Technician III

Full Time Remote Entry Level

Job description

Overview

Responsible for day-to-day SRO completion, downstream and upstream SNR maintenance and repair, troubleshooting and repair of all aspects of the HFC network from the node to the end of line, HFC (Hybrid Fibre Coaxial) node activation. RF alignment, node power supply troubleshooting, Outside Plant Construction (consisting of Aerial and Underground infrastructure), including new builds to support HFC plant extensions, FTTH Developments and Commercial Installations, installation and activation of new Outside Plant passive and active devices, construction of underground chambers inclusive of underground enclosures. This role also supports the requirements for mean time to repair Outside Plant faults/outages on the HFC and fibre transmission network.

Responsibilities

Troubleshoot, locate, and rectify reports of system deficiencies on the HFC Network.
Recognize, troubleshoot, and repair ingress/egress events which are adversely affecting node SNR performance to meet Outside Plant KPIâ€™s.
Ensure overall system performance and picture quality by maintaining nodes and distribution amplifiers, passive devices in accordance with design specifications.
Perform quality control tests and checks in the HFC Network.
Replace defective Outside Plant, Network equipment that contributes to RF degradation in the HFC Network.
Activate and align HFC network equipment, including distribution active devices.
Read, understand, and interpret fibre designs.
Timely troubleshooting of service impacting, HFC Network outages to meet Outside Plant Reliability KPIâ€™s.
Regular, consistent, and punctual attendance at work.
Operate company vehicles in a safe and responsible manner.
Communicate with NOC Support and all relevant personnel in a timely manner, during Network restoration activity.
Timely completion of construction activity and daily assigned tasks.
Timely completion of Outside Plant commercial installation construction requirements.
Timely completion of construction repairs and requirements for restorations to the fibre network.
Timely completion of construction repairs and requirements for restorations of the Aliv fibre transmission network.
Respond to utility pole transfers or relocation requests.
Oversee and maintain contractor relations to ensure the timely completion of projects.
Provide Support to Network Design Team for RFP site survey details as well as any new additions or changes to the Outside Plant.
Work in conjunction with other utility Companies and private contractors for coordination of request requirements (to include, but not limited to utility locate requests).
Ensure all OSP construction activity is of high quality and meets installation guidelines.
Be responsive and professional in addressing escalated customer service issues.
Coordinate the availability of as-built aerial construction designs upon completion of network buildouts for new trunk, distribution, and service drop layouts.
Maintain all company assigned assets (inclusive of but not limited to test equipment, tablets and specialized tools).
Participate in Department training initiatives and requirements.
Submit purchase order requisitions and return of receipts for vendor invoices.
Ability to work flexible hours including nights, weekends, and holidays as necessary.
Ability to travel to inter Family Islands to complete/respond to Engineering work requirements.
Properly maintain company assigned vehicle interior/exterior and assigned test equipment.
Operate company vehicles in a safe and responsible manner. Adhere to all company safety policies.
Communicate with upper Management on all relevant reporting requirements in a timely manner.
Participate in the On Call rotation schedule.
Adhere to Cable Bahamas Health & Safety policies, processes, and procedures.
Perform any other related duties associated with the daily functions of the Engineering Department as assigned by Management.

Qualifications

Up to a minimum of 5 yearsâ€™ experience in the cable industry with knowledge of Outside Plant Operations (inclusive of but not limited to, Installation, Service, Construction, Preventative Maintenance of a HFC Network and fibre network topology.
Minimum of an Associate Degree or Certification in Construction, HFC or Fiber.
Must have a basic knowledge of Microsoft application.
Good communication and organizational skills .
Ability to consistently display a high level of both internal and external customer service and interpersonal competencies.
Must exhibit the ability to function independently in a safe, efficient manner and assume increased responsibilities as necessary to drive improved NPS .
Must have physical dexterity for pole climbing and working in all weather conditions.
Acceptable physical condition to enable crawling, bending, stooping, kneeling, crouching, reaching, pulling, pushing, grasping, climbing, lifting 75 pounds, working with general hand tools and a 32-foot ladder.
Willingness to learn about all aspects of business.
Ability to work flexible hours including nights, weekends, and holidays as necessary.
Ability to travel to inter Family Islands to complete/respond to Engineering work requirements .
Participate in the On Call rotation schedule.
NCTI training or similar accreditation in Engineering/Electronics is an asset
A valid driverâ€™s license and acceptable driving record.
A positive and professional manner and appearance are essential.

Work Experience

Up to a minimum of 5 yearsâ€™ experience in the cable industry with knowledge of Outside Plant Operations (inclusive of but not limited to, Installation, Service, Construction, Preventative Maintenance of a HFC Network and fibre network topology.

Required skills

customer service organizational skills quality control travel installation construction communication skills system performance flexible hours field technician preventative maintenance service design specifications test equipment bending climbing nights weekends physical dexterity company safety policies tablets holidays pushing pulling reporting requirements utility companies crouching kneeling cable industry vendor invoices engineering department associate degree outside plant construction acceptable driving record stooping restorations mean time to repair company vehicles reaching specialized tools crawling upper management grasping underground infrastructure all weather conditions pole climbing private contractors sro snr maintenance hfc network hfc node activation rf alignment node power supply troubleshooting aerial infrastructure hfc plant extensions ftth developments commercial installations outside plant passive devices outside plant active devices underground chambers underground enclosures outside plant faults network outages fibre transmission network system deficiencies ingress/egress events node snr performance outside plant kpi's picture quality distribution amplifiers passive devices rf degradation distribution active devices fibre designs service impacting outages outside plant reliability kpi's noc support network restoration construction activity assigned tasks commercial installation construction construction repairs aliv fibre transmission network utility pole transfers relocation requests contractor relations network design team rfp site survey utility locate requests osp construction activity installation guidelines customer service issues as-built aerial construction designs network buildouts trunk layout distribution layout service drop layout company assigned assets department training purchase order requisitions inter family islands engineering work requirements company assigned vehicle on call rotation schedule cable bahamas health & safety policies outside plant operations fibre network topology certification in construction certification in hfc certification in fiber microsoft application interpersonal competencies lifting 75 pounds general hand tools 32-foot ladder ncti training accreditation in engineering accreditation in electronics driverâ€™s license

Field Technician III

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