HCLTech
3 months ago
Field Support Specialist
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Company information
- Company
- HCLTech
- Location
- Brasil, Sudeste, Estado de São Paulo, Barueri Brazil
- Posted
- 3 months ago
Job description
We are seeking an experienced Field Support Specialist to join the Desktop Support team. This role is responsible for partnering with Customer IT design teams, Level 1 Service Desk, and other support groups to ensure the stability and performance of core infrastructure and desktop technologies within the customer’s environment. The position involves delivering 24x5 on-site technical support across multiple locations, including break/fix, IMAC/D activities (Install, Move, Add, Change, Dispose), troubleshooting and resolving technical issues related to hardware, software, and peripherals, as well as providing training and guidance to end-users on the proper use of desktop technologies. The ideal candidate will have strong analytical skills, excellent communication and interpersonal skills, and a proven track record of delivering high-quality support in a fast-paced environment.
Required skills
- training
- hardware
- troubleshooting
- software
- guidance
- technical issues
- move
- peripherals
- desktop support
- install
- change
- end-users
- add
- dispose
- desktop technologies
- break/fix
- core infrastructure
- field support specialist
- customer it design teams
- level 1 service desk
- 24x5 on-site technical support
- imac/d activities
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